During troubleshooting procedures, it may be necessary to bypass the customer’s router/firewall and directly connect their laptop to our handoff device. This requires configuring a static IP address on the customer’s laptop to facilitate the connection.
The following document provides instructions for customers on how to configure a static IP address on their laptops.
I developed a troubleshooting guide for technicians to assist in resolving data connectivity issues when the hand off device is a Linux PC (CPE). This guide includes a series of Linux commands designed to diagnose potential problems at the physical (Layer 1), data link (Layer 2), and network (Layer 3) levels of the OSI model.
Below is the troubleshooting document.
I developed a troubleshooting guide for technicians to assist in resolving data connectivity issues when the hand off device is a cisco device. This guide includes a series of Linux commands designed to diagnose potential problems at the physical (Layer 1), data link (Layer 2), and network (Layer 3) levels of the OSI model.
Below is the troubleshooting document.